As you move into the final phase of implementation, this guide will assist in the transition of iLab go-live in your core facility at Penn State. This guide serves as a live reference for you to find support contacts, the iLab Help Site, and Penn State specific information.
We hope you have enjoyed your experience during implementation and congratulate you on all your hard work to make your core facility part of Penn State’s solution for core facility management. Two weeks post go-live, you will receive a survey from iLab regarding your experience during the implementation. Your feedback is important to iLab as iLab is continuously striving to improve their implementation process and maintain a high quality of service.
Please see the following links for each guide’s section.
- Support
- Documentation/Manuals
- Customer Email Templates
- PI Email Template
- Internal Core User Email Template
- External Core User Email Template
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